General terms and conditions of hire-in

They are accessible to visitors during the online booking process.

In accordance with the provisions of article L221-28 of the French Consumer Code, the consumer unreservedly waives the right to withdraw from any order for accommodation services placed with the “Les Aubergistes Lyonnais” group and its partner hotels.

Litiges

In the event of a dispute between the professional and the consumer, they shall endeavour to find an amicable solution.

In the absence of an amicable agreement and in accordance with article L.612-1 of the Consumer Code, the consumer, subject to article L.612.2 of the same Code, has the option of submitting a request for amicable resolution by mediation, within a period of less than one year from the date of his written complaint to the professional.

This establishment has designated SAS Médiation Solution as a consumer mediation body by means of a membership registered under number 11007/OC/2111.

Referral to the Consumer Ombudsman must be made :

• Or by writing to:
  Sas Médiation Solution
  222 chemin de la bergerie
  01800 Saint Jean de Niost
  Tel. 04 82 53 93 06
• Or by email to : contact@sasmediationsolution-conso.fr
• Or by completing the online form entitled ” Contact the Ombudsman ” on the https://www.sasmediationsolution-conso.fr website.

Regardlessof the method of referral used, the request must contain :

• The applicant ‘s postal, telephone and e-mail address,
• The name, address and Sas Médiation Solution registration number of the professional concerned,
• A brief statement of the facts. The consumer should tell the mediator what he or she wants from the mediation and why,
• Copy of the prior claim,
• All documents required to process the application ( purchase order, invoice, proof of payment, etc.).

The consumer may also lodge a complaint on the online dispute resolution platform at the following address:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN.